You have the right to return the entire order or part of it, in all the cases where by a demonstrable fault of wrong products or products of poor quality, defective (error in taking the order, the pricing, its mission, bad packaging, etc.) were sold, within (5) calendar days from the date you’ve received it. It is being clarified that the maximum replacement’s time may not extend beyond five (5) calendar days. If the order is not returned within five (5) calendar days, can not accept any refund or replacement.

In any case if you have completed the order process through our e-shop, but for some reason you’ve changed your mind, you can contact us before the order is sent, by sending an e-mail at to cancel your order. In case you have received it, you should contact us the same or the next working day at in order to return the product intact together with the associated document.

If the product needs to be refunded due to a mistake we made, we undertake the transportation costs for the product’s return. Nevertheless, if the customer wishes to return his order without company’s fault, he should send the order at the headquarters of our company and pay the transportation cost himself.

To exercise the right of withdrawal, you are obliged to firstly contact our company. You are also obliged to send the product in the state that they were received, complete, without damages and in the packaging that normally accompanies them, which must be in excellent condition, with all the papers accompanying the product (eg Ap. Retail etc.). The return will be accepted only upon approval of the company. If you return items you will be charged with delivery costs.

* Note: Custom orders are not returned (Custom Length)


  • If you wish to return your order or part of it, you have, at first, to inform the company.
  • A prerequisite is that the product has not been used and it is in its original packaging, in the same pristine condition in which you’ve received it, along with the retail receipt, including all the specific product labels (tags).

Note: All products returned to PRECISE BREW® FILTER pass thorough quality control. To avoid any inconvenience, we advise you to check the products’ condition and their packaging intact carefully at the time of delivery, in order to detect any potential problems.


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